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Minded AI Agent was like hiring 180 reps. Our previous vendor needed two years and heavy engineering. Minded went live in two months.
Yorai Ben HaimDirector of Business Ops
The AI hire that finds the customer work, and resolves it.
No briefs, no backlogs, no prompts. Just the tickets answered, the customers updated, the recurring issues flagged, the way your team would do it.
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Jake Walker2 min ago
#4192 has been waiting on a refund decision since tuesday and she just emailed again, can someone close it out?
Mindednow
Thinking…
Closed. It was a wrong-item ship, so the $340 goes back under policy: refunded through 
Stripe, ticket tagged wrong-item, return label sent. 3 refunds over $500 still need your call.
Stripe, ticket tagged wrong-item, return label sent. 3 refunds over $500 still need your call.
GMAIL_BADGE
Sam Lee2 min ago
we came back to 82 tickets from the weekend, any chance we clear it before standup?
Mindednow
Thinking…
Queue is clear. 74 replies went out from our help docs in 
Intercom, 8 escalations are left for you, and first response is down to 4 minutes.
Intercom, 8 escalations are left for you, and first response is down to 4 minutes.
TEAMS_BADGE
Emily Brooks1 min ago
csat fell 9 points last week, can someone dig into it?
Mindednow
Thinking…
It’s one macro. 212 of the 312 detractors hit the shipping delay reply on late orders. I rewrote it and rerouted those tickets to the ops queue, full breakdown attached.
CSAT drop analysis.pdf
310 KB
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Wrong item in my order – REFK482Inbox
P
Priya Shah <priya.shah@gmail.com>to support@acmeinc.com
8:42 AM (3 hours ago)
Hi,
I ordered the Eames Chair – Black leather (order REFK482) but the box had a completely different item inside. Could someone help me sort this out? I'd like a refund if the right chair isn't back in stock.
Thanks,
Priya Shah
wrong-item.jpgReplyForward
Wrong item in my order – REFK482
Inbox
P
Priya Shah
8:42 AM
Hi,
I ordered the Eames Chair – Black leather (order REFK482) but the box had a completely different item inside. Could someone help me sort this out?
Thanks,
Priya Shah
wrong-item.jpg
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acmeinc.zendesk.com/agent/tickets/4192
Acme Inc
Priya Shah
Open
Wrong item delivered
Via email
Hi there, I just received my order and the box had the wrong item inside. I ordered the Eames Chair in black leather (order REFK482). Can you help?
Hello Priya, thank you for reaching out. Checking your order against the return policy now.
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Priya Shah
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@Minded approve the refund on ticket #4192 for Priya and notify the warehouse
👀1
Approved and replied, @Dana:
- #4192 refund approved: $340, wrong item
- Reply sent to Priya, warehouse notified
Ticket #4192 resolution.pdf
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Dana Cole2:18 PM
@Minded ticket #4192 is stuck on a refund, can you close it out?
MindedBot2:19 PM
Done. Approved the $340 refund on #4192, replied to Priya in our voice, and tagged it wrong-item. CSAT survey sent. Full log attached.
👍 5✅ 3❤️ 2🎉 2👏 1
Ticket #4192 resolution.pdf
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